Conflict management – mastering conflicts in a team as a leader

Discover the mechanisms of conflict and familiarise yourself with tools for proactive de-escalation. Find out which skills will help you to overcome conflicts and create a conflict-proof team culture. Now nothing stands in the way of you and your team!

The participants

• are able to describe how their own personality develops thanks to conflicts and how their own awareness of how to deal with conflicts is heightened.
• understand that conflicts can contribute to the development of the team and working relationships.
• are aware that active conflict management is an important and necessary leadership task due to their role.
• apply conflict analysis in their leadership role and derive suitable conflict resolution strategies from this.
• know the legal provisions on bullying, sexual harassment and discrimination in the workplace and can take preventive measures and take account of organisational requirements.