Frequently asked questions, helpful answers
We are happy to help you via the contact form if you cannot find the answer or information you are looking for.
Questions About the SALT Continuing Education Program for Management Professionals
We have an information page for the Leadership SALT training course where you can find all the details .
We have an information page for the Management SALT training course where you can find all the details.
We have an information page here where you can find all the details about the SALT professional examination preparation course.
For the course Management specialist with federal SALT certificate Further training we have an information page here where you can find all the details.
General questions about the E-Learnings
Most E-Learnings consist of videos, learning questions, documents and much more. If documents are available, you will find them in the individual lessons in the menu “Documents”, just above the video.
E-Learning is – as the term suggests – a digital self-study module. You can access it online, but you cannot download it completely.
You have access to each E-Learning module (or individual course) for 3 months or until you have completed the course, whichever comes first.
If you are enrolled in a degree program, we will adjust the duration of your access to match the exam cycle and the scope of the curriculum.
For example;
- With Leadership SALT, you have 6 months of access, since the external exams are held every 6 months.
- 9 months for the SALT Management program, since the exams are administered internally and the scope of the curriculum requires this.
The date indicates the validity period of the course. The validity period tells you how long you have access to this particular course.
Technical questions about the learning platform
You can change your current password in your account.
You can also use the forgot password function at any time.
Our website and E-Learning platform is fully responsive. You can log in directly via browser from your smartphone or tablet.
You want it directly on your smartphone or tablet? No problem!
How can I install Lumturo Academy as an app on my cell phone?
Android cell phones:
- Open your browser and go to lumturo.academy.
- Tap on the three dots at the top right of the browser.
- Tap on “Add to home screen”. You may have to scroll down to find this option.
iPhones:
- Open the Safari browser and go to Lumturo.Academy.
- Tap on the “Share” icon at the bottom of Safari. It looks like a square with an arrow pointing out of it.
- Scroll down the list of options and then tap on “Add to home screen”.
- If you don’t see “Add to home screen”, you can add it. Scroll to the bottom of the list, tap on “Edit actions” and then on “Add to home screen”.
I receive an e-mail every time I log in. Is this correct and can I deactivate this notification?
Very good! Yes, that is correct. We will send you an e-mail every time you log in successfully. This is a mandatory security measure to protect your data and privacy. Therefore, this service cannot be deactivated. Thank you for contributing to the security of your data.
Try restarting the computer. If this does not work, contact your IT infrastructure support.
Please use the contact form or send us an e-mail directly.
Unfortunately, we cannot offer technical support via WhatsApp.
Questions about the digital tools
Completing your test or assessment and the 360-degree feedback: You have 30 days to do this.
You generally have access to the individual results for 365 days.
The specific date in the overview tells you how much time you have left to complete your analysis or to gather your feedback and images from others.
Technical questions about the digital tools
To ensure that we can identify you correctly from a technical standpoint, we kindly ask you to do the following:
a) Do not use a “private browsing mode,” VPN, or anything similar
b) Please accept all cookies
c) You must always log in to www.lumturo.academy first.
d) After you log in, you can access the digital tools either through your dashboard or via this link.
Please use the contact form or send us an e-mail directly.
Unfortunately, we cannot offer technical support via WhatsApp.
